| Q: How can I place an order? |
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A: The easiest way is download our order form and fax to (02) 9873 6088, otherwise we can taking order over the phone or send by email at sale@artwellpackaging.com.au. |
| Q: What is the minimum order for your instock products? |
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A: The minimum order for instock products is one carton only. |
| Q: Do you have the minimum order required for delivery? |
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A: Yes, we do. The minimum order amount is Aus$150 for within 50km radius of Sydney, otherwise delivery charge will be apply. |
| Q: Can I pick up by myself? |
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A: Sorry!! we do delivery only. |
| Q: How much would you charge for delivery if my location over 50km radius of Sydney? |
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A: The delivery charge will depending on your order quantity and location. Please contact us for more details. |
| Q: How can I pay for my order? |
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A: We only accept Cash, Company Cheques or Direct Deposit into our account but No COD shipments. All payment must be cleared before delivery. |
| Q: What's the turn around time for the custom printed paper bags? |
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A: 4 to 9 weeks after artwork approved and deposit paid, which depends on the quantity. |
| Q: What is the artwork requirement? |
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A: We prefer the "Adobe illustrator" or "Photoshop" file with minimum 300 dpi. |
| Q: Can I get the actual sample before the production? |
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A: No, we cannot provide the sample before production. But we can do this during the production to confirm all the quality is good. |
| Q: How can we get a quotation for the custom printed paper bags? |
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A: Please send all the information as below to quotes@artwellpackaging.com.au, then our sale team will contact to you ASAP.
1. Contact detail: Company name, phone number, address and email address.
2. Dimension of the bags: (Height x Width x Gusset mm)
3. Paper materials.
4. Handle materials.
5. How many colour you like to print? (if ok, please attach the artwork)
6. Order Quantity.
7. Delivery address. |
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